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NSO: An update in response to COVID-19

Posted 8 days ago by Regina Pommer

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From the entire NSO team, we would like to extend safe and healthy wishes to all of you. Many of the economic and physical effects of COVID-19 seem to have escalated nearly overnight.  We are keeping everyone’s families, friends, and loved ones in our thoughts during this crucial time. As your partner, we wanted to reach out and let you know some of the steps we are taking to be flexible and responsive.

The health and safety of our colleagues is primary, so we have adjusted to all colleagues working from home until further notice. We have planned for this and expect to be just as effective working remotely. Our focus is to ensure we meet your needs while doing our part to keep our communities safe.

Things to Note:

  • NSO has provided all customers with specific information and has created FAQs to help our customers and staff answer any questions regarding Coronavirus and the implications that come along with this pandemic. As I’m sure is the case with all of you, we are receiving many questions on how our business and coverage is responding in this changing environment, and we are prioritizing getting consistent messages in the hands of our customers.
  • Our toll free number remains live, and all phone service colleagues are working from home. With increased call volume as well as adjustments to working from home, it’s possible your members could see a delay in response time. We expect this to be temporary, but as always, if you have any member issue that needs to be resolved immediately or escalated, don’t hesitate to reach out to any of us.
  • Even in the event of a national crisis, NSO still has ability to offer all of our member benefits to our customers. Our website is fully live and functional. Members can click here if they need to make a payment, manage their account, or renew coverage.
  • NSO has put up a banner display on our website relating to COVID-19 and addressing many of the questions we are getting from customers. We will be continually updating this content to provide up-to-date resources that are available. Attached in an infographic we are sharing on our social media pages, feel free to share this content with your members.

If you have any questions please do not hesitate to reach out.  We are all in this together. Please take care of yourself and stay safe!


David Griffiths

Roxanne Filson

Brenna Youngs

Senior Vice President

Program Manager

Account Executive